ServiceNow’s $2.85 billion acquisition of Moveworks marks a bold leap into AI-driven workflow automation. The deal combines Moveworks’ conversational AI platform—already serving employee support across IT, HR and facilities—with ServiceNow’s enterprise workflow engine. The aim: embed advanced NLP/LLM capabilities directly into ServiceNow’s ecosystem to deliver more intelligent, proactive, and scalable processes across internal service operations and enhance the employee experience.